ITCCars CUSTOMER AGREEMENT/Business Terms & Conditions.
In order to insure the highest quality service that our customers deserve, ITCCars Ltd. has compiled this customer agreement.
CONTRACTUAL AGREEMENT
In becoming a ITCCars Ltd. registered customer, you stipulate that you have read, understand and accept this customer agreement. Further, you agree to abide by our terms and conditions. Additionally, this Customer Agreement may be updated by ITCCars from time to time without notice. If you have any questions about this agreement, please email us at info@itccars.com
CONTENTS
THIS AGREEMENT IS OUTLINED AS FOLLOWS:
1. Membership Information & Terms.
2. Deal & Pricing Terms
3. Online Services
4. 'As Is' Policy, Quality Control & Grading
5. Purchases & Payments
6. Order Cancellation Policy
7. Document Presentation
8. Liabilities, Basic Warranty & Parts Support
PART 1
MEMBERSHIP INFORMATION & TERMS
MEMBERSHIP INFORMATION
ITCCars enjoys establishing a close relationship with each of its clients; therefore, ITCCars only conducts business with customers registered in ITCCars customer database. Clients must apply for Membership in advance. ITCCars is committed to co-operating with its clients through frequent communication and developing trust in order to facilitate the complication of a transaction and/or the settlement of any problems that might arise on either side.
BECOMING A MEMBER
It is very simple to become a ITCCars registered Member. The only requirement is that you have to READ, UNDERSTAND, and ACCEPT ITCCars Customer Agreement outlined in these pages and complete the Customer Application which can be found on the right top page of The ITCCars website. Incomplete applications will be deleted or denied, so please fill out all the information requested completely. It is important that you be as specific as possible (addresses, phone numbers) as this is how we can avoid possible delays in the future. Applications are screened by our management and only approved customers will be sent a welcome email containing their ID & Password for ITCCars online services. Denied or Rejected applications will deleted with out any notification. We reserve the right to deny an application for membership without assigning any reason for the same.
ACCOUNT RESPONSIBLITY
ITCCars registered customers have a contractual duty and responsibility to maintain their account with ITCCars Ltd. The customer is expected to make all payments and related communications needed to keep his/her account with ITCCars Ltd. current. A customer's failure to manage his/her account will result in account cancellation and possible further actions up to the fullest extent of international trade laws. ITCCars will send their credit reports to Clients Country Credit Authorities ETC.
The customer must not share his account information (ID/PASSWORD) with any third person. Sharing account information with third person besides the account holder will be in violation of ITCCars agreement. ITCCars can in no way be held responsible for the abuse or misuse of a customer's account due to negligence by the customer regarding account information.
MULTIPLE ACCOUNTS
As a ITCCars registered customer, you can have only one account. The only exception to this is if you have more than one destination port where you ship to. For example, if you are based in Southampton, UK and also ship to Mombassa, Kenya, then it is possible for you to have two separate sets of access IDs with ITCCars. However you must provide two different email addresses.
RE-ACTIVATE ACCOUNTS
An account becomes inactive when the customer has not accessed ITCCars website for several months. In order to keep ITCCars customer database manageable and to protect our existing customers, inactive accounts will be deleted periodically by the system. In this case please apply again and send us an email providing us with the details of your previous account with us.
CANCELED ACCOUNTS
ITCCars reserves the rights to cancel your account without assigning any reason.
CLIENTS PERSONAL INFORMATION.
ITCCars will not provide your personal information to any third party company or person.
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PART 2
DEAL & PRICING TERMS
ITCCars LTD. DEAL TERMS & PRICING
ITCCars primarily conducts its export business through three types of Deal Terms. Deal Term is selected by the customer during the time of purchase. ITCCars welcomes customer's inquiries & negotiations for other deal terms.
For CIF and C&F quotations, freight is based to each customer's destination port. After a customer logs into ITCCars website, his/her destination port is recognized by the computer system. However Client must choose CIF or C&F when signing up for the account.
CIF (Cost/Insurance/Freight)
This is a comprehensive deal term which includes all costs as following:
• Price of the goods (Vehicle, Car, ETC.)
• Japan-side procedure costs (in-land transportation, customs clearance & shipping procedure, documentation etc.)
• Marine insurance (cost depends on car value, Marine Insurance Available from US$ 50 to 500$ per vehicle. (see “Marine Insurance” below for details)
• Ocean freight (this cost is the same cost as shipping companies quote ITCCars to ship the vehicle or goods)
• Sending/ shipping Documents to client by DHL/ FEDEX or any international shipping Company.
C&F (Cost/Freight)
This is the same as above excluding the marine insurance and includes the following:
• Price of the goods (Vehicle, Car etc.)
• Japan-side procedural costs (in-land transportation, customs clearance & shipping to port, documentation etc.)
• Ocean freight (this cost is the same cost shipping companies quote ITCCars to ship the goods)
• Sending/ shipping Documents to client by DHL/ FEDEX or any international shipping company.
FOB (Free On Board)
In this deal term, Shipping Freight is payable at the port of discharge by Importer/ Buyer or client. This largely depends on the shipping Company & ports of Destinations and not available for most of the ports. This deal only includes the following:
• Price of the goods (Vehicle/ Car cost)
• Japan-side procedure costs (in-land transportation, customs clearance & shipping procedure, documentation etc.)
• Sending/ shipping Documents to client by DHL/ FEDEX or any international shipping company.
MARINE INSURANCE:
Standard Coverage (Price US$49) - Compulsory
From Purchase to loading on board the vessel
All mechanical breakdown, all damage caused by any source (force majeure excepted) and insolvency of any company involved in the supply chain.
Silver Coverage (Price US$108) - Optional
Covers to the vessels arrival at the final destination sea port
As above and including all damage caused by any source (force majeure excepted), all charges relating to the declaration of "General Average" or "Salvage" in the event of a maritime incident.
Gold Coverage ( Price US$185 )- Optional
To the release of the vehicle from the destination sea port
As above and including damage caused by break-in at the port and theft of any items from the vehicle while awaiting release from the destination sea port.
Platinum Coverage (Price US$230) - Optional
To the release of the vehicle to its new owner (when overland transportation is required)
As above and including damage caused by break-in at the port and theft of any items from the vehicle while it is in transit from the sea port to its new owner.
Diamond Coverage (Price US$480 )- Optional
Up to three months from date of payment
As above, plus reasonable costs to repair the sudden and unforeseen mechanical breakdown of key components within the engine and/or transmission.
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PART 3
ONLINE SERVICES
ITCCars also provides E-commerce facilities in automobile export market. ITCCars believes that technology is vital in today's world. Especially in the export market, quick communication is essential. This is why we have created an arsenal of online services for our customers. In order to do business from Japan in the any part of the world --our online services must be readily available, easy to use, reliable, efficient and cost effective.
Registered customers will have access to all of the following online services:
ONLINE STOCK LISTS (Vehicle Details & Price System)
This section contains the current list of ITCCars available stock. ITCCars updates daily its stock lists and customers are invited to frequently check the listings. Within the stock lists, customers can find & view the full details & photos of each vehicle. ITCCars quotes CIF, C&F, and FOB prices to each customer's destination port. For our customer's convenience, ITCCars publishes the current YEN/US DOLLAR exchange rate at the top of our stock lists as a reference.
ONLINE ORDERING
ITCCars provides the ability for customers to order vehicles online. Customers must complete the online order form and provide deal term and consignee information. Customers may also select accessories & servicing for their car. At the end of the order sequence, the customer will be presented with a final proforma total.
VEHICLE SERVICES
ITCCars offers an array of premium service packages that customers can choose from. Some of the packages include simple oil changes to full shock absorber replacement. Accessories and service packages can be selected in ITCCars online order form. Customers must understand accessories & service packages may take additional time for installing (installation time is found on accessories/servicing page). Customers should take this necessary time in consideration when trying to meet shipping deadlines.
ONLINE SHIPPING SCHEDULE
ITCCars customers can check tentative shipping schedules to their home ports online. Schedules are subject to change without notice. In the case of schedule change or cancellation, neither ITCCars Ltd. nor the respective shipping companies can be liable for delay of shipments.
ONLINE AUCTION -- Coming Soon
ONLINE ACCOUNT REPORTS (order tracking)
ITCCars customers have access to their buying history online. Customers can track their order from the point of order to the vehicles arrival at the buyer’s port. The account reports section will display a current balance. This is the current balance due to ITCCars Ltd. Customer payments are recorded and deducted from the current balance. All currency displayed in account reports are in Japanese Yen. Shipping company ( DHL, FEDEX etc.) tracking numbers, freight ETD/ETA dates, shipping information and much more can all be found in each customer's account reports. If there are any mistakes in your account report, you must report them to info@itccars.com immediately.
ONLINE PAYMENT NOTIFICATION
For Telegraphic Transfer Payments, Wire Transfer or Electronic Payments, ITCCars customers are requested to complete a payment notification form online for each payment to ITCCars (regardless of what the payment is for). This form is available in the Account Reports section. This will facilitate the shipping and documentation process. Customers must only complete the notification form AFTER they have made the payment.
ONLINE BILL OF LADING
ITCCars customers can view their Bill of Lading online. Bill of Lading will be published inside the Account Reports section 3-7 working days after the ETD (shipping departure) date. Customers may also request for amendment to their Bill of Lading online. Changes requested to the Bill of Lading after it is available online are subject to 10,000 YEN fee. ITCCars is not liable for any delays resulting from a change of the Bill of Lading.
ONLINE PARTS ORDERING SYSTEM
We provides unlimited parts support for cars sold by us. To request for parts Customers must complete a parts request form. Parts may be sent out by shipping Company ( DHL, FEDEX etc.) marine cargo, or loaded in a vehicle.
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PART 4
"AS IS" POLICY, QUALITY CONTROL & GRADING
" AS IS" POLICY: ITCCars Ltd. of Japan sells vehicles in 'as is' condition. Specifically, cars are sold as how they appear and are described in ITCCars website. 'as is' condition means that vehicles are sold in the exact state which they are in. Because of the nature of cars, it is difficult (almost impossible) to be aware of everything right and wrong with the car. Although ITCCars does its best in selecting quality cars and making necessary repairs, customers must always understand that there is risk associated with purchasing a used vehicle. ITCCars tries hard to reduce as much of this risk as possible by publishing to the website as much information about the vehicle as possible. However each used vehicle (even 5 grade or Excellent Condition) may require minor work after shipping and transportation.
We highly recommend all clients inspect or change the following parts of any vehicle (regardless of grade) before driving for best results. All liquids, including radiator water, engine coolant etc. as required in cold/hot climates, change the engine oil (sediment settling may occur in shipping and engine damage can occur), check transmission oil, power steering oil, brake oil & belts (like fan belt , AC belt etc.) also check and possibly change the battery. The necessary changes and amounts for these varies per vehicle and we estimate you can expect about US$ 50 to 500$ for each vehicle. For information on claims and warranty, please refer to section 7.
QUALITY CONTROL & LOWEST PRICES: Since the establishment of ITCCars Ltd. of Japan, our number 1 goal is to provide customers the highest quality vehicles with the highest quality service possible and the lowest possible prices. With this in mind, ITCCars has grown to be one of the largest automobile exporters in Japan. ITCCars uses very careful quality control measures to select its stock and publish its details to our customers.
ITCCars uses the highest standards to select our stock. We only select stock that qualifies in our grading system (described below) as GRADE 3 or above. After the cars are acquired and transported to ITCCars motor pool, they undergo a basic examination. Each vehicle is graded on two scales, INTERIOR CONDITION and EXTERIOR CONDITION. If the condition is unsatisfactory by ITCCars standards, ITCCars professional technicians will move the vehicle into ITCCars workshop for repairing or into the paint Shop for repainting if required.
All ITCCars cars undergo a mechanical inspection. Cars are checked for basic road function and road safety. Engine noise, AC, electrical function, lamps, brakes, clutch, steering etc. are all examined for basic functionality. This is only a simple mechanical inspection (is not an inspection done with dismantling). ITCCars recommends that customers always perform a full inspection after a ITCCars vehicle is received to ensure comfortable and safe driving. All ITCCars vehicles undergo a surface inspection. All glass parts are inspected and repaired or replaced if necessary. Plastic parts with obvious cracks are repaired or replaced. Any obvious dents and scratches are recorded (some may be repaired). All obvious blemishes (exterior and interior) are recorded. Car accessories and options such as stereos, heated seats, power options, fog lights, aftermarket parts etc. are checked and recorded. After the two inspections, final INTERIOR CONDITION and EXTERIOR CONDITION grade points are issued and all recorded information is published to our website. Photos are taken of the vehicle (front/side, back/side, interior, engine bay) and published to our website. Additional pictures are published occasionally depending on the vehicle.
Once a vehicle is ordered, cars undergo cleaning and a simple inspection before shipping. Cars are moved into ITCCars wash area. Interiors are cleaned with a vacuum machine (fabric seats may be steam cleaned). The car exterior is washed with an automatic washing machine. Engine bays are cleaned with a jet-cleaner and hand brushed. Afterwards, cars are checked again for basic functionality. This is only a simple inspection (is not an inspection done with dismantling).
ITCCars recommends customers always perform a full inspection after a ITCCars car is received to ensure comfortable and safe driving. To further improve ITCCars vehicles, ITCCars offers several optional service packages. ITCCars highly recommends purchasing these service packages because they will help ensure the customer a comfortable and safe vehicle. Service packages are conducted in Japan prior to shipping. Service packages can be selected within ITCCars online order form.
GRADING SYSTEM ITCCars uses the following grading system for customers to better understand the condition of our vehicles. Two grade points are given to each car listed in ITCCars website. One grade point refers to the vehicles exterior condition and the other refers to the interior condition. Customers must understand these grade points are only estimations by professional technicians and do not necessarily reflect the exact condition of the vehicle.
CONDITION 5
EXTERIOR- Close to NEW condition. No scratches & dents.
INTERIOR- Close to NEW condition. No blemishes etc.
CONDITION 4.5
EXTERIOR- Excellent used car condition. No obvious scratches & dents.
INTERIOR- Very clean interior. No obvious blemishes etc.
CONDITION 4
EXTERIOR- Good used car condition. Fewer than 2 minor dents and/or scratches. About $USD 500 needed to upgrade to condition 4.5.
INTERIOR- Clean interior, May need some simple cleaning, Floor mats, seats, panels etc. may contain some minor blemishes
CONDITION 3.5
EXTERIOR- Fair used car condition. May have more than 2 minor dents and/or scratches. ITCCars suggests that some body work ~$USD 500 to upgrade to condition 4.
INTERIOR- Fair interior condition. Interior contains some minor blemishes, possible cigarette burns/trace, wear marks. Floor may need additional cleaning.
CONDITION 3
EXTERIOR- Below average used car condition. Has some obvious dents and/or scratches. Needs repair and/or re-painting. Cars purchased by ITCCars in condition 3 will always be repaired and upgraded to condition 3.5 or higher.
INTERIOR- Dirty interior condition. Has some obvious blemishes, cigarette burns/trace etc. ITCCars will always clean/repair vehicles with interior condition 3 so that they are condition 3.5 or higher.
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PART 5
PURCHASES & PAYMENTS
HOW TO PURCHASE FROM ITCCars LTD.
ITCCars has made it very easy for customers to purchase through ITCCars. Please read this section carefully. Each ITCCars customer must understand and follow these steps when purchasing from ITCCars. Customers who comply with these rules & steps will find ITCCars service to be very quick and problem free.
STEP 1 – Apply for membership and get your password. You must first become a ITCCars registered customer before you can order with ITCCars. Please fill out the registration completely and accurately. We will then send you an email with your approved username andpassword.
STEP 2 - Select your vehicle. Login to the website www.itccars.com and browse our stock lists using the browse or search functions. Further instructions on how to use our website are available in our HOW TO section. You will also need to select your port and preferred shipping method. Click on Stock number or vehicle to see Photos & descriptions & condition report.
STEP 3 - Order your vehicle. Once a customer has located a car he/she wishes to order, the customer must click on "ORDER NOW". The next page that opens has the choices to delete the order or continue and proceed to check out. Once you have ordered you can also continue add more Vehicles.
STEP 4 - Proceed Check Out. To complete your order you will need to “check out”. You will see your ORDER CHART showing total amount in Detail.
STEP 5 - Please confirm vehicle details again Showing Stock number & description of the vehicle, Click PLACE ORDER to accept the total price of the vehicle.
STEP 6 - Your order has been made & Proforma Invoice is ready and you can print your Proforma Invoice. (Your Proforma Invoice is also available on your “my account’ page) Proforma invoices are valid for 5 days from the Date of Issue.
Funds required for deposit on purchase are sent to ITC by bank transfer (any bank charges are the customer’s responsibility) and are required to be transferred within validity period and any balance due thereafter within five days after shipment. Normal shipment period is three to five weeks after receipt of initial deposit but this depends of availability of vessels and space for the intended ports. Amount required for initial transfer depends on ITC’s sole discretion.
Important please note: sometimes we receive more than one order for a vehicle. In this case we follow "first come, first served" and the vehicle goes to the first clients whose transferred funds arrives and are confirmed arrived. We are not responsible if a client has sent funds but the desired vehicle has already has been sold. We do our best to prevent this from happening, but international banking differences, time differences and the instantaneous nature of internet processes sometimes allow this to happen despite our best efforts. Received amount will send back to clients account or the Client can choose another vehicle & received amount will apply to his/her new purchase.
STEP 7 - ITCCars WILL SHIP THE VEHICLE
After ITCCars has received the 'first' or deposit payment, ITCCars will begin shipping arrangements. In order to make the next available shipment, the payment must be received at least 6 working days before the scheduled *ETD date of a transport. If the payment is received after 6 working days, the vehicle must wait for the transport after the next available shipment. This 6 day period is necessary because the vehicle must be Prepared (inspected, cleaned), moved to the port, and processed for customs before it can be loaded onto the ship. ITCCars cannot be held liable if a shipment is missed for late payments, bank delays and shipping schedule changes. After a vehicle is shipped, the shipping information (ETD/*ETA dates) will be available in the customer's account reports.
STEP 8 - REVIEW BILL OF LADING
Within 5 working days after the ETD date, ITCCars will make available the vehicle's Bill of Lading online. This can be found by clicking on MY ACCOUNT. The customer must view and confirm that the Bill of Lading is correct. In any case, the customer may request changes to the Bill of Lading online. Each change made (per bill) will be subject to a charge of 10,000 YEN. ITCCars cannot be held liable for any errors in the Bill of Lading which may result in a delay to release the vehicle.
STEP 9 - SUBMIT FINAL PAYMENT
Once the Bill of Lading has been reviewed, customers must submit the 'final' payment (if any) which is the remaining amount of the Proforma Total. ITCCars recommends that this payment be made at least 2 week before the vehicle's ETA date of your port. This is to avoid any delay in the destination port--customers can then release the vehicle as soon as they arrive. If the payment is not received in this time, the customer must be aware of the destination port's storage policies. Customers are responsible for any storage (and any other) charges by the destination port that may occur if a vehicle is held. If the 'final' payment cannot be received within 1 month after the ETA date of an order or before the maximum amount of time for storage allowed by the port's customs authority, ITCCars reserves the right to auction that vehicle to any customers within the same destination port. Additionally ITCCars will confiscate the initial 'first' payment amount and apply cancellation fees & no refund claim will acceptable.
STEP 10 - DOCUMENTS WILL BE SENT TO THE CUSTOMER
After ITCCars has received the 'final' payment, ITCCars will send all necessary documents to release the vehicle (please see section 6). All documents will be sent by DHL or FEDEX ETC. Depending on the customer's location, the delivery can take between 5 to 10 working days. For our customer's convenience, the DHL or FEDEX etc. tracking number will be published in the customer's MY ACCOUNT as soon as the documents are sent. Customers may go to our website to view the status of their delivery. ITCCars cannot be held liable for any delays associated to wrong addresses or DHL/ FEDEX etc related problems.
* ETD = estimated time of departure, ETA = estimated time of arrival
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PART 6
ORDER CANCELLATION POLICY
ITC Cars, Inc. as our general policy does not allow order cancellation once an order has been made. If a cancellation is granted, it is at ITC Cars sole discretion. In the event of cancellation the following guidelines will be applied.
1. Orders from ITC Cars inventory cannot be cancelled without a verifiable reason. All cancellations that are granted by ITC will be subject to a penalty of 50,000 YEN per unit. Fraudulent representation of cause for cancellation will result in a $500.00 USD fee to the user.
2. Orders cancelled after a deposit has been made to ITC and ITC has allotted the vehicle to the client. Cancellation fees for holding the vehicle, loss of sales to other clients and market pricing changes will be accrued as follows:
A) Within 7 days from receipt of funds- ITC will deduct $575.00USD from money deposited for the vehicle and will refund any balance.
B) 30 days or more from receipt of first deposit, ITC will charge 50% of total order cost as penalty and refund any balance.
3. Vehicles purchased as a special order or request from a client cannot be cancelled. If order is cancelled once ITC has purchased the vehicle on the client’s instruction, ITC will charge the client 50% of the total value of the order and cancel the membership of the client.
4. ITC reserves the right to terminate business dealings, cancel membership and retain 50% of total value of vehicles with clients who exhibit or represent the following in their business dealings with ITC: not responding to emails to registered email box for more than 60 days, ordering a special order vehicle and not completing payment for that order, rude or threatening emails to ITC staff, any attempt to defraud or send mis-information in the attempt to defraud, any false notification of payments sent, late payments, and any other behavior that is false or misleading.
5. In all cases where an order is cancelled after the vehicle has already been shipped, the partial payment will be confiscated in its entirety to compensate for losses incurred and the vehicle will be auctioned to other ITC clients within the same destination port.
PAYMENTS
ITCCars accepts payments in the following forms:
Telegraphic Transfer (T/T)
Wire transfer (Account to Account)
Electronic Transfer ( same as T/T)
Letter of Credit (L/C at sight)
We only accept L/C payments if the amount (1 L/C amount)
is greater than 1,000,000 YEN
CURRENCIES: For T.T. and L/C payments, ITCCars accepts U.S. Dollar, British Pound and Japanese Yen. Currencies transferred other than the Japanese Yen will be converted to Japanese Yen by ITCCars bank against the exchange rate current on the day the money is received. ITCCars cannot be responsible for monies lost through exchanging currencies. The customer is obligated to pay his balance in full.
PAYMENT NOTIFICATION (for TT payments)
ITCCars customers are encouraged to complete a Payment Notification form after submitting a TT payment to ITCCars. Customers should only complete this form after the TT payment has been made. All bank charges are customers responsibility.
We do not accept Checks.
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PART 7
DOCUMENT PRESENTATION
As required by many customs authorities, ITCCars prepares all necessary documents needed for our vehicles import. These documents are released to the customer after ITCCars receives the 'final' payment. The following is a list of all documents ITCCars will supply to its customers.
Proforma Invoice--(confirmation invoice) This is the initial invoice customers receive after they make the order online.
Commercial Invoice-This is the final invoice received after all payments have been made.
Bill of Lading-This document is published by the shipping companies in Japan. ITCCars will honor requests for changes made to this (please see section 3 for limitations). Changes are subjected to 10,000 YEN per bill.
Marine Insurance Certificate-This document is only included if the customer selects CIF as the deal term.
Original Japanese Registration & Registration Cancellation Certificate
English Translated Registration & Original Japanese Registration Cancellation Certificate
Depending on each customer's home port, ITCCars will provide additional needed documentation. ITCCars is aware of 'third party' certificates such as JAAI, SGS etc. It is the customer's responsibility to pay necessary charges for these additional documents. ITCCars will automatically invoice these fees. ITCCars will also honor requests for any other documents that may be necessary.
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PART 8
LIABILITIES, BASIC WARRANTY & PARTS SUPPORT
LIABILITY LIMITATIONS
ITCCars Ltd. of Japan customers understand that vehicles are purchased from ITCCars in 'as is' condition (please see section 4). ITCCars is responsible for the vehicle only up until the vehicle is released to the shipping company in Japan. ITCCars guarantees that the vehicle is released to shipping authorities in Japan in the same condition it appears as published on ITCCars website. ITCCars vehicles are always inspected twice (please see section 4), once after they have been acquired, and once again before they are sent to the shipping authorities for export.
ITCCars Ltd. is not liable for possible occurrences and/or deterioration after the vehicle has been received by the shipping authorities in Japan. Although very rare, ITCCars customers must always understand that there is a certain amount of risk associated with transporting vehicles overseas. Because overseas shipments may take longer than 1 month, additional wear may occur on the vehicle.
Additionally, there have been some reports of theft and mishandling by shipping authorities and customs agents. Customers must understand that although the majority of ITCCars sales proceed smoothly and problem free, risk is present in this type of business (not just limited to ITCCars Ltd.). The customer assumes this risk.
ITCCars registered customer has the responsibility to understand the necessary procedures & restrictions required to import a vehicle into the destination country. Many countries have various procedures & restrictions on vehicles (for example, import duty, year restrictions, cc restrictions etc.). The customer is assumed to realize these procedures & restrictions when conducting business with ITCCars. ITCCars cannot be liable for transactions stopped short due to the customer's misunderstanding of procedures & restrictions. In this event (depending on the progress of the transaction), cancellation charges may apply and/or no partial refunds may be given.
All other liability limitations written in this customer agreement apply.
ITCCars Ltd. will do everything possible to reduce the risk assumed by our customers. ITCCars quality control measures, careful planning and careful execution are all results of several years of experience in the export business. Customers concerned about any aspect of our services are welcomed to contact ITCCars anytime.
BASIC WARRANTY & REASONABLE CLAIMS
ITCCars Ltd. will only accept reasonable claims against its vehicles within 1 week after the arrival date of the vehicle at the customer’s port. Customers must understand that the 1 week period for claims begins as soon as the vehicle has arrived at the customer’s destination port. ITCCars customers are highly encouraged to make all necessary payments at the earliest possible time to avoid delay acquiring their vehicles. This strict policy is necessary because customers who delay their payments subject the vehicle to additional waiting (additional risk to the vehicle) inside the in-bond storage facilities within the port.
Reasonable claims made within 1 week after the arrival date will be honored by negotiation. Customers must supply proof (depending on the seriousness of the claim, for example pictures, inspection reports etc.) to ITCCars. Claims must meet two conditions. First, the proof must clearly show that the received condition is different from the condition detailed on ITCCars website. ITCCars maintains detailed records of each vehicle it handles; these records will be compared with the claims. Second, the damages must not have obviously occurred in transit overseas or within customs/port storage facilities.
EXCLUSIONS
Vehicle parts subjected to wear from day-to-day normal driving (such as brake pads, batteries, tires, oil quality, shocks, odometer etc.) are excluded from ITCCar's basic warranty. Theft of parts which obviously occurred in transit overseas or within customs/port storage facilities is also excluded. Reasonable claims can be settled by ITCCars Co., Ltd. in several ways--as agreed upon by ITCCars and the disputing party. Settlements typically involve, free parts replacement, partial refunds and credit issuance.
LIMITED PARTS SUPPORT
ITCCars Ltd. guarantees parts supplying support for any vehicles purchased through ITCCars. ITCCars will honor requests for original manufacturer parts and aftermarket parts. Customers must complete the ITCCars parts request form and are required to indicate the ITCCars Code Number of the vehicle which the part is for.
Parts will be supplied at near at-cost prices (adding taxes & duty) and can be delivered by DHL, marine cargo or loaded in a purchased vehicle to be shipped. Parts will be charged to each customers account reports under the parts section.
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END OF ITCCars LTD. CUSTOMER AGREEMENT
For any questions related our terms, please email info@itccars.com
© Copyright 2003-2007 ITCCars Ltd.
All rights reserved.
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